July 03, 2017
Fix Forward Client Feedback: Andrew Black
CAPE TOWN – Recent client Andrew Black worked with Fix Forward painter Herbert Makamba on his Cape Town CBD and was full of compliments on a job well done. We asked Andrew a few questions about his experience with us…
Where did you hear about Fix Forward?
I met Josh at a Start Up Grind seminar at the Waterfront about 18 months ago. I thought he was a great guy, and just loved the idea and overarching principles of the business. I immediately made a note to use Fix Forward as soon as the moment presented itself.
How did you find the booking process?
The booking process was effortless – and combined with the follow-ups from the Fix Forward team – I couldn’t really fault it in any way.
Could you describe the work you had done?
It was a small job in a one bedroom CBD apartment – we repainted the ceiling; filled and repainted some holes in the walls, mounted brackets on the walls for a TV; ran the conduits; extended some electrical cabling; and hung a couple huge pictures on the wall.
How did Herbert and his team perform?
Herbert and his team performed excellently. Given the nature of my work, I wasn’t able to oversee much of the work while it was happening…so I entrusted Herbert and his guys to manage everything, which they did very well. We all learned some lessons about the value of crystal clear communication, which was important I feel. While there were two or three minor issues with quality and timing, Herbert was quick to rectify the errors and went out of his way to do so. He’s an absolute gentleman with a soft-spoken, professional demeanor and I’ll certainly be calling him up again for future work.
PS – you can read more about Herbert’s feedback in our post ‘Herbert Makamba’s Painting Hits New Heights‘.
Would you recommend Fix Forward to family and friends?
I would absolutely recommend FF to anyone in future – trust is one of the biggest concerns in doing this kind of work, especially when you can’t keep a consistently close eye on progress, and I felt at ease the entire time Herbert was working on the job. While there may have been minor issues, Herbert went beyond the call of duty to make things right…and somehow, from the very first handshake, I knew he was that type of man. The process was simple, the price was very reasonable, the quality was solid, the service was exceptional – what more do you need?