April 17, 2017
Fix Forward Client Profile – Erika Espach
In the latest installment of our Client Profile series, this month we spoke to Erika Espach – a Project Manager at an Engineering Firm in Cape Town who recently repainted her property with the help of Fix Forward tradesman Herbert Makamba.
Erika had originally tried another painting service but was unfortunately left unimpressed by their unprofessional attitude, so she decided to keep looking. Having found Fix Forward through a friend’s Facebook recommendation, Erika was intrigued as to how Fix Forward differs from other service providers. Her friend Johaan, who wrote the original Facebook post, has worked on numerous outreach programmes and therefore seemed like the perfect person to ask. After receiving assurances that our project is a worthwhile one, Erika decided to take the plunge and get in touch.
When we received Erika’s request for a painter, we sent one of our best, Herbert Makamba, to go and quote. Describing Herbert as efficient, punctual and polite, Erika was satisfied that he was the right man for the job, however she just wanted some clarity on our fee structure and how the system worked for tradesmen like Herbert.
We informed Erika that Fix Forward takes 15% of the total job value, added on as a mark-up on the tradesman’s price, so the tradesmen don’t lose out. This fee helps us cover our administration costs as well as some of the costs of providing our tradesmen with entrepreneur training. It also allows us to provide our unique tradesmen guarantee – something that gives clients like Erika real peace of mind.
Satisfied that the tradesmen entrepreneurs are not losing out in anyway – in fact, they stand only to benefit by joining our platform. Erika proceeded with Herbert for her painting requirements. Suffice to say, she was left a very satisfied customer indeed!