When a client sends you an official letter as well as a R1,000 voucher for your own personal use as a token of thanks for a job well done, you know that you’ve completely surpassed their expectations.
Skilled cabinetmaker Shamieg Rayban recently completed a contract at Western Province Golf Union’s Royal Cape offices to the value of over R80,000. As we mentioned in a previous post, they were delighted, and so were we. Then Shamieg received the following letter as well as a voucher that he used to buy himself a tablet for his business, increasing his productivity and enabling him to communicate even more effectively with his clients.
By doing a contract to the best of his ability, pulling out all the stops to ensure that the customer was completely satisfied and offering the brilliant client service that has impressed us from the first day we met Shamieg, he has been handsomely rewarded, not just in terms of the actual gift and letter but by the acknowledgement of his calibre and professionalism.
To say that Shamieg is over the moon is an understatement. We are grateful for the opportunity to demonstrate what he, and our other skilled tradesmen of trust are capable of.