FAQ

Frequently Asked Questions

General questions

Do contractors work for Fix Forward?

No, they don’t. All our contractors are independent and run their own businesses. Fix Forward provides entrepreneur training and connects them to additional business to supplement their own client base. The workmanship, costing, timelines, etc. are their sole responsibility.

Will Fix Forward assist if there are problems?

Any complaints or issues must be dealt with directly with the contractor. Fix Forward will not be held responsible, or be a mediator for complaints. If any valid complaints or continual issues arise from contractors that are booked through Fix Forward, that particular contractor will be removed from our platform.

How do we screen people?

We use a rigorous screening process to assess the reliability of each contractor and the quality of their work.

This screening process includes:

  1. An application form
  2. A telephone interview to  gauge experience and communication skills
  3. Client reference calls. Before we accept a contractor as part of Fix Forward, we speak to at least three past clients
  4. A one-one-one interview

 

What cities does Fix Forward cover?

We currently operate in the greater Cape Town area as well as Gauteng, with plans to expand into other areas in the near future.

Hiring a contractor

Can I get an estimate over the phone?

Because each situation is unique and often difficult to describe accurately over the phone, our contractors will generally have to visit your premises before you receive a quote. It’s important for the contractor to do a site visit so that they can quote accurately. Thereafter the quotes are emailed. If it’s a small electrical or plumbing job charged at an hourly rate, the contractor will be able to tell you their rate over the phone.

Do the contractors have their own transport?

Many contractors have their own vehicles. All of those who don’t do have access to transport and so you needn’t collect or drop off them or their team. 

Do the contractors have all the tools they need?

All our contractors own the basic tools of their trade. If any specialist tools are required which they do not own, they will be able to hire them.

Will the contractor always be on-site themselves?

Some of our contractors do run multiple contracts and therefore might not be on-site all of the time. We do ask them to be sufficiently on-site to make sure their team is working well and to answer any questions or concerns you have. We suggest that before the contract commences you check with your contractor when they will be on-site during the project.

Can the contractor also get materials for me or is it labour only?

Our contractors can arrange to purchase materials for you. There is a time and transport cost associated with this which would be built into their overall quotation.

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