By accessing or using or any of its related blogs, websites or platforms (collectively, “the Website”), owned by Fix Forward (Pty) Ltd. (reg: 2015 / 428600 / 07) (“Fix Forward”), a private limited liability company registered and operating in accordance with the laws of South Africa, you agree that you have read, understood and agree to be bound to the terms and conditions contained herein (the “Terms”). All rights in and to the content of the Website remain at all times expressly reserved by Fix Forward.

Please see Fix Forward’s distinct sections on Privacy, Intellectual Property, and Disclaimers & Indemnities.

Please pay specific attention to the BOLD paragraphs of the Fix Forward Terms. These paragraphs limit the risk or liability of Fix Forward, constitutes an assumption of risk or liability by you, impose an obligation by you to indemnify Fix Forward or is an acknowledgement of any fact by you.

Please read these terms carefully before accessing or using the Website and/or Services. Fix Forward will assume you have read and understood these terms should you continue to access or make use of the Website and/or Services.

It is important to note the following:

  • The terms “user“, “you” and “your” are used interchangeably in these Terms and refer to all persons accessing the Website or Fix Forward Services for any reason whatsoever. Accordingly, the terms “us”, “our” or “we” refers to Fix Forward or its possession.
  • Not all terms are necessarily defined in order.
  • These terms were last updated on 10 May 2019.
  • If you would like to become a Contractor on the Website, you will also need to complete, and adhere to, the Contractor’s Agreement with Fix Forward and complete the relevant steps prompted on the Website.
  1. Fix Forward provides an online platform which, amongst other services, allows users to register as an independent contractor and service vendor (“Contractor”) and provide their independent services (“Contractor Services”) to other users who register as Contractor Service users (“Client/s”). The Client can make use of the Contractor’s Services via a private transaction between them, facilitated by the Website as the intermediary to both parties.
  2. These Terms explain the conditions applicable to all users, Contractors and Clients using the Website and/or the Fix Forward Services. Registered Contractors will also need to complete the Contractor’s Agreement when making their Contractor Services available on the Website.
  3. In order to use many of the Fix Forward Services and/or become a Contractor or Client, users must register on the Website using the prompted methods, and submit any required information to create a “Profile” – more information about this below.
  4. The Website and these Terms are subject to change without notice. These Terms are updated or amended from time to time and will be effective upon Fix Forward uploading the amended Terms to the Website. Your continued access or use of the Website and/or Fix Forward Services constitutes your acceptance to be bound by the Terms, as amended. It is your responsibility to read these Terms periodically to ensure you are aware of any changes.
  5. Supplemental terms may apply to certain Fix Forward Services, such as policies for a particular activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Fix Forward Services. Supplemental terms are in addition to, and shall be deemed incorporated into the Terms for the purpose of the Fix Forward Services.
  6. Unauthorised use of the Website or a breach of these Terms by a user may give rise to a claim for damages against the infringing party and/or be a criminal offence.
  • Fix Forward provides online marketplace platform services and is not an employer, labour broker nor employment or other adviser. All tools and/or functionalities provided on the Website or as part of the Fix Forward services are for information purposes only, where any formal engagement between users facilitated by the Website is between them privately, and for which Fix Forward holds no responsibility.
  • All users understand and expressly agree that a Contractor is at all times an independent contractor, and is not an employee of Fix Forward’s in any regard. As such, all Contractor Service related issues or features are exclusively the liability of the Contractor, and not of Fix Forward. The Contractor is always responsible and liable for any and all of their Contractor Services performed.
  • If a Contractor is engaged by a Client in a formal relationship subsequent to their use of the Website and Fix Forward Services, these parties do so entirely at their own risk and via private arrangement.
  • Users understand that they or other users may be from jurisdictions which may require regulation of the information and/or actions provided by Contractors and/or users via the Website. Fix Forward does not in any way verify nor confirm the adherence by same Contractors and/or users with any such laws to which they are subject. It is therefore vital for each user to understand and be aware that they are fully responsible for any legal obligations resting on them in either providing or accepting the Contractor Services or information from any such regulated user.


  • In order to become a user of the Fix Forward Services, and register as a Contractor or Client, on the Website and make use of the Fix Forward Services or Contractor Services, you must complete the necessary registration process detailed on the Website and acquire a “Profile”. Each user shall have only one (1) Profile and agrees to provide accurate, current and complete information during the registration process and to update such information as and when it changes.
  • Fix Forward requires you to submit your full name, e-mail address, physical address and phone number when registering a Profile.
  • By entering your personal information on the Website, you warrant that the person using the Website is you and/or you have the legal authority to act on behalf of a corporate entity. You are responsible for your Profile and all actions perpetrated therewith and thereon, and you should not share your login details or password with anyone.
  • By submitting your personal information to the Website for its use in a Profile or otherwise, you consent to Fix Forward using this information to facilitate a connection between you and another user.
  • Please see Fix Forward’s Privacy Policy regarding more details on how Fix Forward uses and processes your personal information.


  1. Users must register a Profile using the relevant tools on the Website, to access the Services, namely, the Booking form (for Clients) and Enquiry form (Contractors).
    1. In addition to registering a Profile on the Website, Contractors must successfully complete the Contractor’s Agreement with Fix Forward, prior to being included on Fix Forward’s databases and having their Contractor Services being made available. Mere application as a Contractor with Fix Forward does not guarantee that the Contractor will indeed have their Contractor Services made available on the Website. Same will be contingent on various factors, including the successful completion of the Contractor’s Agreement.

The Services:

    1. Please consult the How It Works page on our Website for details of our applicable Services at any given time. However, the following Services may be made available for either the Contractor and/or the Client by Fix Forward and/or the Website from time to time:

For Contractors:

      1. Allowing Contractor’s information to be recorded on the Fix Forward database to then be recorded as a contractor for their particular specialisation or industry for Fix Forward to draw on for available Client leads;
      2. Allowing Contactors to refer other contractors to Fix Forward and/or the Website to make their own services available to other users; and 
      3. Providing leads for the Contractor

For Clients:

      1. Allowing Clients to create a job card detailing the exact sort of services they are needing assistance with as well as all details associated thereto (“Job Card”);
      2. Allowing Clients to refer other contractors to Fix Forward and/or the Website to make their own services available to other users; and 
      3. Providing the Client’s job lead to various independent contractors who can subsequently engage the Client for work on their listed Job.
    1. Fees owed between users for Contractor Services used:
      1. As part of the Fix Forward Services, Contractors can have their own private Contractor Services made available to other users, where, unless agreed to otherwise, Clients will need to pay a fee to the Contractor in consideration for the use of the Contractor Services (“Contractor Fee/s”).
      2. A Contractor Fee is distinct from any fee owed to Fix Forward for the provision of the Fix Forward Services.
      3. The Contractor and Client will then privately manage the payment of the Contractor Fee as they see fit, including features related thereto, including
        1. Any applicable deposit;
        2. Cancellation provisions
        3. Method of Contractor Fee payment;
        4. Applicable due dates for any Contractor Fee payment; and
        5. Variation of Services.
    2. Fees owed to Fix Forward:
      1. Use of the Website by general users is FREE, where only the Contractor will have to pay Fix Forward a Lead Fee and possibly a Success Fee (for obtaining a Lead from Fix Forward, and then subsequently for the completion of a Client job)
      2. Please see the Contractor’s Agreement for more information on the Lead and Success Fees applicable to Contractors.
      3. For further information on the current Fix Forward Services available generally or applicable to you, please contact who will gladly assist.
      4. To terminate your use of the Fix Forward Services or the Website, please see clause 16 below.
      5. Fix Forward may, from time to time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services obtained through the use of the Fix Forward Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Fix Forward Services or the fees applied to you.
      6. All amounts stated shall exclude Value Added Tax (“VAT”), as well as be exclusive of any other applicable taxes/fees, unless otherwise stated and required by law. All applicable taxes, duties or fees will be detailed to you before you affect any transaction with Fix Forward and/or a Contractor. 
      7. Fix Forward reserves the right to establish, remove and/or revise any fees for any or all services obtained through the use of the Fix Forward Services at any time in Fix Forward’s sole discretion. Fix Forward will use reasonable efforts to inform you of all charges or fees that may apply to you, provided that you will be responsible for the payment of all fees properly incurred under your Profile.
      8. You may contact Fix Forward via email at to obtain a full record of your statement with Fix Forward.
  1. In the event that the Client is unsatisfied with the workmanship or installation of a Contractor during the course of the work done by the Contractor, the Client must contact the Contractor directly and manage all disputes/issues with the Contractor only.

NOTE: Contractors are fully independent and bear full responsibility for the service to delivered to the Client. 

  1. By using the Website and/or the Fix Forward Services, you warrant that:
    1. you have read and agreed to these Terms and will use the Website in accordance with them;
    2. you have not made any misrepresentations and the information provided in the registration process is true, accurate and complete;
    3. you will timeously pay any due fees to either or both Fix Forward and/or the Contractor when required to do so under these Terms;
    4. you expressly understand how any liability stemming from any Contractor Services lies exclusively with the relevant Contractor and Client, and not with Fix Forward;
    5. you are the age of majority in your country of residence and/or possess the legal authority and capacity to act on your own and/or on behalf of your employer organisation, and lawfully possess and submit all information to the Website for the use of it or the Fix Forward Services;
    6. you will not post, upload, replicate or transmit any abusive content on the Website that is or could reasonably be considered, in Fix Forward’s sole discretion, to be threatening, harassing, inappropriate, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any user in any way from properly using the Website;
    7. you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Website or the underlying software code;
    8. you will be liable, to whichever relevant authority, to pay any tax or duty or VAT associated with your receipt of any fees from another user, as is required by the system of law to which you are subject, where Fix Forward is not liable at all for such payment of any such tax, duty or VAT on your behalf;
    9. you will not infringe any third party’s or the Website’s intellectual property or other rights or transmit content that the user does not own or does not have the right to publish or distribute;
    10. you will not use the Website platform for any commercial purpose other than as expressly provided for by Fix Forward and the Terms;
    11. you will not use the Website to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating access to, use of or sale of illegal substances, services, information or devices; and
    12. you will not facilitate or assist any third party to do any of the above.
  1. The Website is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any data network access necessary to utilise the Website. The network’s data and messaging rates and fees may apply if you use the Website and you shall be responsible for such rates and fees.
  2. Without prejudice to any of Fix Forward’s other rights (whether at law or otherwise), Fix Forward reserves the right to deny you access to the Website or the Fix Forward Services where Fix Forward believes (in its reasonable discretion) that you are in breach of any of these Terms, or for any other reason, provided it provides you with relevant notice.
  3. Fix Forward does not guarantee that the Website, or any portion thereof, will function on any particular hardware or device.
  1. Data messages, including e-mail messages, sent by you to Fix Forward will be considered to be received only when acknowledged or responded to.
  2. Data messages sent by Fix Forward to you will be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.
  3. Fix Forward reserves the right not to respond to any e-mail or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content, and to take appropriate action against the sender of such e-mail or data message where necessary.
  4. Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted. Fix Forward is therefore not responsible for the accuracy or safety of any message sent by email or automated systems over the internet, whether between Fix Forward and a user, or between users.
  1. The Website may include links to other internet sites (“the other sites”). Fix Forward does not own or endorse the other sites and is not responsible for the information, material, products or services contained on or accessible through the other sites. Any such hyperlinks do not imply any endorsement, agreement on or support of the content or products of such target sites.
  2. Fix Forward does not purport to own the content on other sites which may be shown on the Website. Should the owner of any content showcased on the Website want the content to be removed, please write to to request the removal of such content.
  3. The user’s access and use of the other sites remain solely at the user’s own risk and on the terms set by the relevant third par
  1. The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Website complies with all applicable laws and regulations.
  2. Fix Forward, its shareholders, employees, suppliers, partners, affiliates and agents accordingly exclude, to the maximum extent permitted in law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material
  1. All Website material, content, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs, copyright and/or service marks (as well as the organisation and layout of the Website) together with the underlying software code and everything submitted by a user to the Website and Fix Forward in use of the Fix Forward Services, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Fix Forward, its shareholders, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.
  2. Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Website are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell or transfer any intellectual property, editorial content, graphics or other material on the Website or the underlying software code whether in whole or in part, without the written consent of Fix Forward first being granted, which consent may be refused at the discretion of Fix Forward. No modification of any intellectual property or editorial content or graphics is permitted. 
  3. Fix Forward reserves the right to make improvements or changes to the intellectual property, information, graphics and other materials on the Website, including that of a user in their Profile, or to suspend or terminate the Website, at any time without notice; provided that any transactions already concluded through the Website resulting in any fees, will not be affected by such suspension or termination, as the case may be.
  4. Where any of the Website intellectual property has been licensed to Fix Forward or belongs to any third party, other than that which has been submitted by a user to the Website in the use of the Fix Forward Services, all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
  5. Subject to adherence to the Terms, Fix Forward grants to users a personal, non-exclusive, non-assignable and non-transferable license to use and display all content and information contained in the Website on any machine which the user is the primary user. However, nothing contained on the Website should be construed as granting any licence or right to use any intellectual property without the prior written permission of Fix Forward.
  6. Subject to the Privacy Policy, the Company and/or Trust may photograph the Contractor and/or their staff on site or otherwise, and may use same photographs in any way to be deemed by the Company and/or Trust to be reasonable, for legitimate business purposes and in the best interests of all parties, including for marketing, to Trust funders and/or on the Website. The Contractor, accordingly, hereby expressly permits the Company and/or the Trust to do so, and assigns all rights, including all ownership and moral rights, to/over those photographs to the Trust and/or Company in perpetuity and in all territories, with no expectation of any consideration or compensation in any way.
  7. Any enquiries regarding any of the above relating to intellectual property must be directed to Fix Forward at
  1. Fix Forward adheres to the highest standards of protecting your personal information when using the Website or conducting a transaction. As such, we have created these specific and detailed Privacy Policy terms for you to read and appreciate exactly how we safeguard your personal information and respect your privacy, to the highest standards. For more information regarding your personal information lawfully stored or used by the Website or Fix Forward, please contact who will gladly assist.

Personal information collected from you:

    1. Should you decide to register with or function as a user on the Website and/or use any Fix Forward Services, you hereby expressly consent to, and opt-in to Fix Forward collecting, collating, processing, and using the following types of information about you when you use the Website (“personal information”):
      1. Information provided by the user. Fix Forward collects personal information – that is information about the user that is personally identifiable like the user’s name, address, age, gender, email address, phone number(s) and other unique information, service preferences and contact preferences that are not otherwise publicly available; and
      2. Information that is collected automatically. Fix Forward receives and stores information which is transmitted automatically from the user’s computer when the user browses the internet. This information includes information from cookies (which are described in clause 11.14 below), the user’s Internet Protocol (“IP”) address, browser type, web beacons, geo-locationary information, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to the Website such as your browser type and language, access times, and the address from which you arrived at the Website.
    2. Should your personal information change, please inform us via and provide us with updates to your personal information as soon as reasonably possible to enable us to update it. Fix Forward is however under no obligation to ensure that your personal information or other information supplied by you is correct.
    3. You warrant that the personal information disclosed to Fix Forward is directly from you as the user on the Website or in connection to the services, and all such personal information is lawfully yours to provide.
    4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and, generally, not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

How we use your personal information:

    1. Any processing of your personal information will be reservedly for our legitimate business purposes and as a necessary function of your engagement with the Website and/or the Fix Forward Services, and you have consented to this, but we will not, without your express additional consent:
      1. use your personal information for any purpose other than as set out below:
        1. in relation to the provision to you of the Fix Forward Services and/or access to the Website;
        2. to contact you regarding current or new services or any other product offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us, possible through that same correspondence to you);
        3. to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us, possible through that same correspondence to you); and
        4. to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your activities on the Website; or
      2. disclose your personal information to any third party other than as set out below:
        1. to Contractors, our employees and/or third-party service providers who assist us to interact with you via our Website, email or any other method, for your use of the Fix Forward Services, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
        2. to other users who are using the Fix Forward Services and who need your information in order to use the Fix Forward Services or Contractor Services themselves;
        3. if you are a registered participant in the Programme, to the Trust in order for the Trust to contact the Contactor and discuss the Programme with them as well as ascertain the suitability and functionality of the Programme and the Contractor’s participation therein;
        4. to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us, possible through that same correspondence to you);
        5. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity or the contravention of an applicable law, or to investigate violations of these Terms and/or the Website’s other policies;
        6. to third parties who assist Fix Forward and/or the Contractor in the recovery and/or prosecution of any debt owed by a Client to a Contractor, including lawyers, debt-collectors, credit bureaus and/or invoice-factoring institutions; and
        7. to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us, not for their own benefit and under the same standards as how we operate.
    2. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Fix Forward is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

How we process your personal information:

    1. We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations and process your personal information at standards equal to or higher than Fix Forward’s in relation to your personal information.
    2. We will:
      1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in these Terms;
      2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
      3. provide you with reasonable access to your personal information to view and/or update personal details;
      4. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
      5. provide you with reasonable evidence of our compliance with our obligations under these Terms on reasonable notice and request; and
      6. upon your request, promptly correct, return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged or entitled to retain (acknowledging that some Website and/or Fix Forward Service functionality might be lost if certain personal information is amended or destroyed).
    3. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. In some circumstances, other applicable national laws require us to retain your data beyond your request for its deletion, or beyond your direct engagement with Fix Forward. As such, we may retain your personal data in adherence with compulsory instructions from other applicable national laws, notwithstanding your application to have it deleted or amended.
    4. Fix Forward undertakes never to sell or make your personal information available to any third party other than as provided for in these Terms.
    5. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence or fraud.
    6. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Fix Forward, Fix Forward shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party, including another user. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Cookies provision:

    1. This Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of these Terms and the Website’s other policies.

Your rights in relation to your personal information processed by us:

    1. The user is entitled to request access to any relevant personal data held by Fix Forward and where such access is necessary for you to exercise and/or protect any of the user’s rights. For any personal data held by any third party, the user must approach that third party for the realisation of the user’s personal data rights with them, and not with Fix Forward.
    2. Users with citizenships from jurisdictions other than of South Africa, please note that Fix Forward complies with all South African data protection laws when processing your personal information pursuant to the Fix Forward Services, namely the Protection of Personal Information Act, 2013. Should foreign law be applicable in any regard to your use of the Fix Forward Services and/or the Website in any way, including how we may process your personal information, please contact Fix Forward at to gladly engage you on its application and your rights.
    3. Users acknowledge that any content provided by users on the Website, including via a messaging system, enters an open, public forum, and is not confidential, where the author of which will be liable for that content, and not Fix Forward.
    4. Users understand that there are risks involved in sharing personal information. By disclosing personal information such as the user’s name and email address, users acknowledge and understand that this information may be collected and used by a third party to communicate with you.
    5. By accepting these Terms, you have opted in to receive emails from Fix Forward, where your email address will be used to contact you from time to time and may also use it for security reasons to confirm your identity.
    6. Fix Forward agrees not to use the users’ provided email address in any manner that users do not consent to nor alert any other parties of the users’ address without the user’s consent.
    7. You have the right to opt-out of receiving email or marketing communications by following the directions posted on every email communication.
    8. Fix Forward may use the information collected automatically, such as the user’s IP address and information stored via cookies, to gather statistics about the number of people who visit the Website and to customise the Website’s content, layout and services.
    9. Fix Forward reserves the right to transfer your personal information in the event of a transfer of ownership, such as acquisition by, or merger with, another entity. If any acquiring entity should plan to materially change the Terms, Fix Forward will notify you beforehand.
    10. Circumstances may arise where, whether for strategic or other business reasons, Fix Forward decides to sell, buy, merge or otherwise reorganize its business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Fix Forward’s practice to seek reasonable protection for information in these types of transactions and notify you prior to any disclosure of personal information. Such disclosure will also be subject to these Privacy terms.
    11. Fix Forward strives to keep the user’s personal information accurately recorded. Fix Forward provides a user with the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. Please contact to engage Fix Forward on such actions or requests.
    12. We also collect, use and share aggregated data or de-identified data such as statistical or demographic data for any purpose. Such de-identified or aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
  1. The Website, including any intellectual property appearing therein, is provided “as is” and “as available”. Fix Forward makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness or suitability of either the Website, information provided by another user or the information contained on the Website in any way.
  2. All information or opinions of users made available on the Website in relation to any of the Fix Forward Services or Contractor Services are those of the authors and not Fix Forward. While Fix Forward makes every reasonable effort to present such information accurately and reliably on the Website, Fix Forward does not endorse, approve or certify such information, nor guarantee the accuracy or completeness of such information on the Website or from another user.
  3. Fix Forward, its shareholders, employees and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential or arising from information made available on (or by means of) the Website, other users thereon, and/or transactions or actions resulting therefrom, including a Client’s use of any Contractor Services in any way.
  4. Fix Forward, its shareholders, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation and offering of the Fix Forward Services, and access to, or use of, the Website in any manner.
  5. Users from locations outside of South Africa, please note that Fix Forward complies with all South African laws in representing the ServicesShould foreign law be applicable in any regard to your use of the Services and/or the Website in any way, you warrant that you are at all times acting in accordance with same foreign law, and indemnify Fix Forward from any liability it may acquire by virtue of its supply of the Website and/or Fix Forward Services.
  6. Fix Forward takes reasonable security measures to ensure the safety and integrity of the Website and to exclude viruses, unlawful monitoring and/or access from the Website. However, Fix Forward does not warrant or represent that your access to the Website will be uninterrupted or error free or that any information, data, content, software or other material accessible through the Website will be free of bugs, viruses, worms, trojan horses or other harmful components. The user’s access to and use of the Website remains solely at the user’s own risk and the user should take their own precautions accordingly.
  1. The user indemnifies and holds harmless Fix Forward, its shareholders, employees, and partners from any demand, action, regulation or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, made by any third party and arising out of or in connection with the user’s use of the Website or Services offered or concluded through the Website in any way.
  2. The user agrees to indemnify, defend and hold Fix Forward harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the user’s use of the Website and/or the Fix Forward Services or Contractor Services and for breach of these Terms. 
  3. This clause will survive termination of this agreement.
    1. Site/Domain owner: Fix Forward (Pty) Ltd.
    2. Company type: Private limited liability – (Pty) Ltd.
    3. Registration Number: 2015/428600/07
    4. Director: Joshua Cox
    5. Description of main business: Online platform marketplace and service


    1. Telephone number: 0860 995 999
    2. E-mail address:
    3. Website address:
    4. Physical address: 153 Main Rd, Muizenberg, 7945, Cape

Town, South Africa

    1. Postal address: 2 Spinnaker Avenue, Lakeside, 7945, Cape

Town, South Africa

    1. Registered address: As per 14.9
    1. The user’s access and/or use of the Website, any downloaded material from it and the operation of these Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of South Africa only.

Disputes between users and Fix Forward:

    1. Should any dispute, disagreement or claim arise between a user and Fix Forward concerning use of the Website or the Fix Forward Services, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
    2. Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent industry expert who shall mediate the discussion between them, for the purposes of finding a mutually beneficial solution.
    3. Either party may also always use the dispute resolution services of any applicable legislative tribunal or ombud, as provided for in applicable legislation.
    4. The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim against the infringing party.

Disputes between users:

    1. Should a dispute arise between users and their private transaction relating to the Contractor Services, said dispute is between the Client and Contactor exclusively, where Fix Forward is not responsible for fulfilling any function in any way or in any role.
    2. The users agree that they shall handle their private dispute between them in the manner in which they mutually deem suitable and/or as prescribed by any relevant agreement concluded between them, and for the attempted benefit of both parties.
    3. Notwithstanding the above, the parties in a private dispute must inform Fix Forward of the dispute in order for Fix Forward to log the issues experienced, and to try assist both parties in whatever way it deems fit, but is under no obligation to do so.
    1. In addition to the rights above, Fix Forward reserves the right to terminate and cancel your profile and access to the fix forward services and/or website if you breach any of the terms, or for any other reason in its sole discretion provided that Fix Forward gives reasonable notice to you.
    2. If you wish to terminate the agreement with Fix Forward, or end your use of the Fix Forward Services, you may do so by deregistering your Profile with the Website and discontinuing your use of the Website.
    3. The obligations and liabilities of any user incurred prior to the termination date of the Terms and/or use of the Fix Forward Services shall survive the termination of these Terms for all purposes, including the payment of any fee which was due and payable before termination to Fix Forward and/or a Contractor.
    4. In the event of cancellation of your agreement with the Terms and with Fix Forward, Fix Forward will remove you from the Website and delete your Profile.
    1. Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Terms as being:
      1. in the case of Fix Forward, at or
      2. in the case of the user, at the e-mail and addresses provided by the user to Fix Forward in the Profile registration process.
    2. Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.
  1. This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in clause 1.5 above, no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless reduced to writing and signed by all the parties to these Terms or their duly authorised representatives.
  2. No indulgence, leniency or extension of time granted by Fix Forward shall constitute a waiver of any of Fix Forward’s rights under these Terms and, accordingly, Fix Forward shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the user which may have arisen in the past or which might arise in the future.
  3. Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts and bodies corporate, and vice versa.
  4. The headings to the paragraphs to the Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate. 
  5. Should you have any complaints or queries, kindly address an e-mail to advising Fix Forward of same.
  6. In the event of the user failing to pay any amount timeously or breaching these Terms, the user shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by Fix Forward, in its own capacity or in its capacity as intermediary to the relevant user, in relation to the payment failure or breach and the rectification of same.
  7. Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
  8. No term or condition of these Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto (“Prohibited Provision“).  Any breach of any such Prohibited Provision shall be governed by the provisions of clause 18.7.